Terms & Conditions

Terms & Conditions

This website is owned and operated by Cosy and The Gang SAS:

2 rue Charles Testoud, 38000 Grenoble, France

Registered in France under the number 804 681 641 RCS Grenoble.

These Terms and Conditions will apply to any contract between us Cosy and The Gang for the sale of products to you, our customers.

Please read these terms and conditions carefully before using Cosy and The Gang webstore or ordering any products from our site.

By browsing and using this website and by placing an order on Cosy and The Gang you are agreeing to comply with and be bound by the following terms and conditions of use.

From time to time, we may modify the T&Cs, and your continued use of cosyandthegang.com following such change will signify your agreement to be bound by the modified T&Cs.

Buying products

1. Products description

We take every care to ensure that the description, images and specifications of products are correct at the time of publishing and that the reproduction of color is as accurate as possible. However, as with all photography, slight variations may occur. Moreover the charm of the Cosy and The Gang collection comes through the hand working of many of the designs. Due to the natural methods of production employed, a very slight variation in the actual goods is possible.

Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on the website.

Cosy and The Gang reserve the right to change without notice any of the details of the product on the site, including prices, colors and sizes.

2. Ordering process

To order a product on Cosy and The Gang the customer must:   

• verify the products on the basket page
• proceed to checkout
• register and fill out the identification form or log in    
• select the shipping address and verify its accuracy
• review the order
• check the box of the terms and conditions
• confirm the order
• proceed to payment

The customer must carefully verify the accuracy of the informations provided on Cosy and The Gang. If there is a mistake in the registering form, it will be the customer’s responsibility.

Prices & payments

The prices on Cosy and The Gang are in Euros (EUR). 

The total amount of your order will be composed by the price displayed for the product plus the delivery charges. The customer will have a chance to review these charges prior to final checkout. 

Payment can be made by CB, Visa, MasterCard and American Express.

Payment of orders are powered and verified by Stripe, providing a very high level of security. Cosy and The Gang does not handle any credit card data.

Once payment has been received we will send you an order confirmation email.

If the issuer of your payment card refuses to authorize payment we will not be liable for any delay or non-delivery.

Privacy policy

All information you provide us will be kept strictly confidential and used solely for the purpose of order correspondence. We absolutely will not share or sell our customer information with anyone.

Cosy and The Gang website is hosted at Platform and is registered at the French CNIL under the number 1838320.

Warranty of conformity

All products delivered by Cosy and The Gang are covered by a legal warranty of conformity as stipulated in the Section L.217-4 to L.217-14 of the French Consumer Code and by the hidden defects warranty stipulated in the Section 1641 to 1649 et 2232 of the French Consumer Code.
In the case of an action taken in relation to the legal warranty of conformity, the customer can:
• have a two years delay starting from the delivery date of the product to take action and benefit from this warranty
• choose from a repair or an exchange of the product, as far as it follows the cost stated in the Section L.217-9 of the French Consumer Code.
• Is not due to demonstrate the conformity default of the product during 24 months after the delivery date of the product.

This legal warranty of conformity applies independently from the commercial warranty. Concerning the hidden defects warranty, the consumer can choose between the resolution of the sale or a reduction of the selling price as stipulated in the Section 1644 of the French Consumer Code.

In case of a persistent disagreement, after contacting Cosy and The Gang and making everything possible for the settlement of disputes, the consumer can call upon the intervention of a mediator.
The internet platform for the settlement of commercial disputes is:  https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR.

Shipping

Cost is charged based on size, weight of the items required and location. It will be calculated at checkout. You will have a chance to review these charges prior to final checkout. Please see our shipping page for all delivery details.

Returns & exchanges

We want you to be delighted with your order. However if for any reason the item you ordered does not meet your expectations, you are welcome to return it.

First email us at info@cosyandthegang.com indicating your invoice number.

Then return your item with a copy of your invoice within 14 days of receipt to qualify for a refund or exchange.

Our address for returns is:

COSY AND THE GANG
2 Rue Charles Testoud
38000 GRENOBLE
FRANCE

Items must be unused and in perfect condition. Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a recorded or signed for service post as we can't accept responsibility for goods lost or damaged in transit. 

For return orders, shipping charges are at your own cost unless the original item shipped was incorrect. 

Please note that we will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau. 

Once your return is received and accepted, your refund will be processed and a credit will automatically be applied to your credit card.

Other stipulations

1. Force majeure 

Cosy and The Gang shall not be liable for delays in performing or failure to perform this contract or any obligations which are directly attributable to causes beyond its reasonable control.

2. Language and jurisdiction

Cosy and The Gang and the customer agree that all contracts and related documents shall be written in French. These contracts will be interpreted, construed and enforced in all respects in accordance with the laws of France.

3. Sharing

All images, text, design and graphics on this website are owned by Cosy and The Gang. We welcome people sharing our images for personal and non-commercial purposes but please ensure a credit to this site.

Should you have any questions or remarks, you can always reach us by writing at info@cosyandthegang.com or by calling: +33.(0)4.76.43.31.35

PDF icon Terms & Conditions Cosy and The Gang - ENG.pdf