We aim to dispatch orders one or two business days after order confirmation. We will send you an email as soon as your order has been dispatched with a tracking number.
If an item is out of stock we will notify you immediately.
Please ensure you provide a valid email address and telephone number when you register.
France & Europe
• All orders are sent with Colissimo express French post service. Deliveries are made between 9am till 6pm Monday to Friday.
• Service varies depending on your localisatibut you can expect to receive your orders 1 to 5 working days after your order has been shipped.
• Cosy and The Gang is able to arrange shipping of goods to most international addresses.
• All orders are sent with DHL. Delivery between 9am till 6pm Monday to Friday.
• Service varies depending on your location but you can expect to receive your orders 2 to 8 working days after your order has been shipped.
At peak periods (weekends and public holidays) deliveries may take slightly longer.
Cost is charged based on size, weight of the items required and location. It will be calculated at checkout. You will have a chance to review these charges prior to final checkout.
Duties & Taxes
Please note that shipments to destinations outside of the European Union may be subject to import duties and taxes which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are yours, our customer's, responsibility.
We take all good care preparing our parcels. However if a parcel with obvious damages is delivered, we highly recommend that you make a complaint to the transportation company immediately. Please ask the driver to write down that the parcel is damaged with a description if possible.
If you have any questions, please contact us at firstname.lastname@example.org we will be happy to help.